During COVID, there has been an explosion in the use of phone and video consultations for cancer patients in Australia. Video has also been extensively used for multidisciplinary team to ensure safety of Health Professionals. Whilst overall feedback has been positive, both patients and clinicians have identified training needs when using the virtual space. Fatigue is also a common concern, as cognitive load is higher when interpreting cues over video. The burden of preparation also falls heavily on radiology and pathology departments.
Pam McLean Centre utilises the insights of psychology, drama and screen acting skills, and clinical medicine to develop communication training programs for cancer clinicians. During 2020, these have been modified to be deliverable remotely, including the use of video cues, actors “in the zoom” group, and online self-directed learning modules.
Advice for clinicians in optimising the use of video in telehealth includes: